Getting Help
Everyone has the right to be safe and live free from fear and violence.
If home is not a safe place for you, reach out. Ask family, friends, neighbours or work colleagues for help or contact a specialist support service.
The following specialist support services are available to provide information and support to those impacted by family and sexual violence.
IN AN EMERGENCY, ALWAYS CALL TRIPLE ZERO (000)
Services That Can Help
| Name | Service | Contact |
|---|---|---|
| Triple Zero | In an emergency, where someone is in immediate danger, always call Triple Zero (000). | Call 000 |
| Safe At Home Family Violence Response and Referral Line | Tasmanian information and referral service that connects callers to the appropriate family violence service, including counselling. After-hours calls are directed to Tasmania Police. | Call 1800 633 937 |
Statewide Sexual Assault Crisis Support Line | Tasmanian statewide crisis support service for recent sexual assaults. | Call 1800 697 732 |
1800RESPECT | National sexual assault, domestic, family violence counselling service. | Call 1800 737 732 www.1800respect.org.au |
| Men's Referral Service | Counselling service available to men and families that provide telephone counselling, online chat, information and referrals to local services. | Call 1300 766 491 www.ntv.org.au |
| MensLine Australia | National telephone and online counselling service for men with emotional health and relationship concerns. Available 24 hours | 1300 789 978 mensline.org.au |
| Lifeline | National crisis support and suicide prevention service. | Call 131 114 www.lifeline.org.au |
| Kids Helpline | National phone and online counselling service for young people aged 5 to 25 years. | Call 1800 551 800 kidshelpline.com.au |
| Translating and Interpreting Service | The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. | Call 131 450 www.tisnational.gov.au |
| National Relay Service | The National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. | Call 1800 555 660 (Help Desk - available 8am - 6pm) www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service |
| Voice relay number | 1300 555 727 | |
| TTY number | 133 677 | |
| SMS relay | 0423 677 767 |
For more family and sexual violence support see the Service Directory section.
| Name | Service | Contact |
|---|---|---|
| Triple Zero | In an emergency, where someone is in immediate danger, always call Triple Zero (000). | Call 000 |
| Safe At Home Family Violence Response and Referral Line | Information and referral service that connects callers to the appropriate family violence service, including a police response. After-hours calls are directed to Tasmania Police. | Call 1800 633 937 www.safeathome.tas.gov.au |
| Tasmania Police | Connects to your local Tasmania Police Station | Call 131 444 |
For more family and sexual violence support see the Services Directory section.
Statewide services
| Name | Service | Contact |
|---|---|---|
| Safe At Home Family Violence Response and Referral Line | Information and referral service that connects callers to the appropriate family violence service, including a counselling. Available 24 hours | Call 1800 633 937 www.safeathome.tas.gov.au |
| Family Violence Counselling and Support Service | Statewide counselling and support service for children, young people and adults affected by family violence. Monday to Friday, 9am - midnight | Call 1800 608 122 |
| Engender Equality | Statewide counselling and support service for people affected by family violence Monday to Friday, 9am - 5pm | Call 03 62789090 www.engenderequality.org.au |
| Safe Choices | Statewide service for children, young people and adults affected by family violence. Safe Choices provides information and practical support Monday to Friday, 9am - 5pm | Call 1800 806 189 |
| Australian Childhood Foundation | Statewide counselling and support service for children and young people aged 17 years or younger Monday to Friday, 9am - 5pm | Call 1300 381 581 www.childhood.org.au |
| 1800RESPECT | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
Regional services
| Name | Service | Contact |
|---|---|---|
| Huon Domestic Violence Service (SOUTH) | Counselling and support service for children, young people and adults affected by family violence in the Huon Valley. Monday to Friday, 9am - 4.30pm | Call 03 6264 2222 www.huondomesticviolence.com.au |
| Yemaya Women's Support Service (NORTH) | Counselling and support service for women aged 16 years and over. Monday to Friday, 9am - 5pm | Call 03 6334 0305 |
| Anglicare - Relationship Abuse of an Intimate Nature (RAIN) (NORTH WEST) | Counselling and support service for people impacted by family violence. Monday to Friday, 9am - 5pm | Call 1800 243 232 |
National services
| Name | Service | Contact |
|---|---|---|
| 1800RESPECT | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
| Download the free DAISY App from the App Store or Google Play for information or to connect to local services | ||
| Download the free SUNNY App from the App Store or Google Play designed by and for women with disability |
For more family and sexual violence support see the Services Directory section.
| Name | Service | Contact |
|---|---|---|
| Statewide Sexual Assault Crisis Service (1800MYSUPPORT) | Crisis support service for recent sexual assaults. Available 24 hours | Call 1800 697 877 |
Sexual Assault Support Service | Counselling and support service for people of all ages who have been affected by any form of sexual violence. Monday to Friday, 9am - 5pm 1800MYSUPPORT available 24 hours | Call 03 6231 0044 1800 697 877 |
Laurel House | Sexual assault service assisting victim-survivors, their families and support people. Monday to Friday, 9am - 5pm 1800MYSUPPORT available 24 hours | Call 03 6334 2740 1800 697 877 |
| Laurel House (NORTH WEST) | Sexual assault service assisting victim-survivors, their families and support people. 1800MYSUPPORT available 24 hours | Call 03 6431 9711
|
| 1800RESPECT (NATIONAL) | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
For more family and sexual violence support see the Services Directory section.
| Name | Service | Contact |
|---|---|---|
| Kids Helpline NATIONAL | National free, private and confidential phone and online counselling service for children and young people aged 5 years to 25 years. Available 24 hours | Call 1800 551 800 |
| Strong Families, Safe Kids Advice and Referral Line STATEWIDE | The Strong Families, Safe Kids Advice and Referral Line is the first point of contact for child wellbeing and safety. It provides information, advice and assistance. The Advice and Referral Line is available for everyone with a concern about the safety and wellbeing of a child, Mandatory Reporters, concerned relatives, friends or neighbours. Parents and children can also call to ask for help for themselves. Monday to Friday, 8:30am – 5pm | Call 1800 000 123 www.strongfamiliessafekids.tas.gov.au/ |
| Family Violence Counselling and Support Service STATEWIDE | Statewide counselling and support service for children, young people and adults affected by family violence. Monday to Friday, 9am - midnight Weekends and public holidays: 4pm - midnight | Call 1800 608 122 |
| Australian Childhood Foundation STATEWIDE | The Australian Childhood Foundation provides counselling to children and young people aged 17 years or younger who have been affected by family violence. Monday to Friday, 9am – 5pm | Call 1300 381 581 www.childhood.org.au |
For more family and sexual violence support see the Service Providers section.
| Name | Service | Contact |
|---|---|---|
| Men's Referral Service STATEWIDE | Counselling service available to men and families that provides telephone counselling, online chat, information and referrals to local services. Available 24 hours | Call 1300 766 491 |
| Engender Equality STATEWIDE | Counselling and support service for people affected by family violence, including women who choose to use violence. Monday to Friday, 9am - 5pm | Call 03 6278 9090 |
| Defendant Health Liaison Service STATEWIDE | Service for people who have been involved in a family violence incident and have been issued with a Police Family Violence Order (PFVO) or a Family Violence Order (FVO). They can provide information and advice about what a PFVO/FVO means, how to prevent breaches and provide referrals to appropriate services. Monday to Friday, 9am - 5pm | Call 0419 009 628 (SOUTH) Call 0437 589 627 (NORTH) Call 0400 066 169 (NORTH WEST) |
| Men Engaging New Strategies (MENS) Program STATEWIDE | The MENS program is delivered by Relationships Australia Tasmania for men who have hurt or abused their partners or ex-partners and are ready to take responsibility for their behaviour. Monday to Friday, 9am - 5pm | Call 1300 364 277 www.tas.relationships.org.au/services/men-engaging-new-strategies-mens-program |
| MensLine Australia NATIONAL | Telephone and online counselling service for men with emotional health and relationship concerns. Available 24 hours | 1300 789 978 mensline.org.au |
For more family and sexual violence support see the Service Providers section.
| Name | Service | Contact |
|---|---|---|
| Keeping Women Safe in their Homes | This program provides funding for home security upgrades to allow women to stay in their own homes, or a home of their choice, where it is safe to do so. This program is delivered through Safe at Home: the Tasmanian Government’s Integrated Criminal Justice Response to Family Violence. | www.safeathome.tas.gov.au/services/financial-support-for-victims |
| Flexible Support Packages | Up to $6,000 to cover practical expenses to enhance safety and wellbeing when leaving an abusive relationship. Items covered include (but are not limited to): relocation costs or bond; bills including utilities; food; clothing; medical supplies; white goods and furniture. Flexible Support Packages are delivered through Safe at Home: the Tasmanian Government’s Integrated Criminal Justice Response to Family Violence. | www.safeathome.tas.gov.au/services/financial-support-for-victims |
| Escaping Violence Payment | Up to $5,000 to cover practical expenses to enhance safety and wellbeing when leaving an abusive relationship, including: This program is delivered by Uniting. | www.unitingvictas.org.au/services/family-services/family-violence-services/escaping-violence-payment/ |
For information about other services available to provide help, support and information, including housing and accommodation, health and legal services, please visit the Information and Resources pages below.