Where to Access Help, Support and Information
IN AN EMERGENCY, ALWAYS CALL TRIPLE ZERO (000)
Service categories
| Name | Service | Contact |
|---|---|---|
| Triple Zero | In an emergency, where someone is in immediate danger, always call Triple Zero (000). | Call 000 |
| Safe At Home Family Violence Response and Referral Line | Information and referral service that connects callers to the appropriate family violence service, including counselling. After-hours calls are directed to Tasmania Police. | Call 1800 633 937 |
Statewide Sexual Assault Crisis Support Line | Statewide crisis support service for recent sexual assaults. | Call 1800 697 732 |
1800RESPECT | National sexual assault, domestic, family violence counselling service. | Call 1800 737 732 www.1800respect.org.au |
| Men's Referral Service | Counselling service available to men and families that provide telephone counselling, online chat, information and referrals to local services. | Call 1300 766 491 www.ntv.org.au |
| MensLine Australia | Telephone and online counselling service for men with emotional health and relationship concerns. Available 24 hours | 1300 789 978 mensline.org.au |
| Lifeline | National crisis support and suicide prevention service. | Call 13 11 14 www.lifeline.org.au |
| beyondblue | National organisation supporting good mental health and improving the lives of individuals, families and communities affected by anxiety, depression and suicide. | Call 1300 224 636 www.beyondblue.org.au |
| Suicide Call Back Service | National 24 hour service that provides free telephone, video and online counselling for anyone aged 15 years and older affected by suicide. | Call 1300 659 467 www.suicidecallbackservice.org.au |
| Kids Helpline | National phone and online counselling service for young people aged 5 to 25 years. | Call 1800 551 800 kidshelpline.com.au |
| Translating and Interpreting Service | The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. | Call 13 14 50 www.tisnational.gov.au |
| National Relay Service | The National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. | Call 1800 555 660 (Help Desk - available 8am - 6pm) www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service |
| Voice relay number | 1300 555 727 | |
| TTY number | 133 677 | |
| SMS relay | 0423 677 767 |
Statewide services
| Name | Service | Contact |
|---|
| Safe At Home Family Violence Response and Referral Line | Information and referral service that connects callers to the appropriate family violence service, including a counselling. Available 24 hours | Call 1800 633 937 www.safeathome.tas.gov.au |
| Family Violence Counselling and Support Service | Statewide counselling and support service for children, young people and adults affected by family violence. Monday to Friday, 9am - midnight | Call 1800 608 122 |
| Engender Equality | Statewide counselling and support service for people affected by family violence Monday to Friday, 9am - 5pm | Call 03 62789090 www.engenderequality.org.au |
| Safe Choices | Statewide service for children, young people and adults affected by family violence. Safe Choices provides information and practical support Monday to Friday, 9am - 5pm | Call 1800 806 189 |
| Australian Childhood Foundation | Statewide counselling and support service for children and young people aged 17 years or younger Monday to Friday, 9am - 5pm | Call 1300 381 581 www.childhood.org.au |
| 1800RESPECT | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
Regional services
| Name | Service | Contact |
|---|---|---|
| Huon Domestic Violence Service (SOUTH) | Counselling and support service for children, young people and adults affected by family violence in the Huon Valley. Monday to Friday, 9am - 4.30pm | Call 03 6264 2222 www.huondomesticviolence.com.au |
| Yemaya Women's Support Service (NORTH) | Counselling and support service for women aged 16 years and over. Monday to Friday, 9am - 5pm | Call 03 6334 0305 |
| Anglicare - Relationship Abuse of an Intimate Nature (RAIN) (NORTH WEST) | Counselling and support service for people impacted by family violence. Monday to Friday, 9am - 5pm | Call 1800 243 232 |
National services
| Name | Service | Contact |
|---|---|---|
| 1800RESPECT | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
| Download the free DAISY App from the App Store or Google Play for information or to connect to local services | ||
| Download the free SUNNY App from the App Store or Google Play designed by and for women with disability |
| Name | Service | Contact |
|---|---|---|
| Statewide Sexual Assault Crisis Service (1800MYSUPPORT) | Crisis support service for recent sexual assaults. Available 24 hours | Call 1800 697 877 |
Sexual Assault Support Service | Counselling and support service for people of all ages who have been affected by any form of sexual violence. Monday to Friday, 9am - 5pm 1800MYSUPPORT available 24 hours | Call 03 6231 0044 1800 697 877 |
Laurel House | Sexual assault service assisting victim-survivors, their families and support people. Monday to Friday, 9am - 5pm 1800MYSUPPORT available 24 hours | Call 03 6334 2740 1800 697 877 |
| Laurel House (NORTH WEST) | Sexual assault service assisting victim-survivors, their families and support people. 1800MYSUPPORT available 24 hours | Call 03 6431 9711 1800 697 877 |
| 1800RESPECT (NATIONAL) | National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat. Available 24 hours | Call 1800 737 732 |
National Redress Scheme
| Name | Service | Contact |
|---|---|---|
| National Redress Scheme for people who have experienced institutional child sexual abuse | Free and confidential Redress Support Services to support victim-survivors before, during and after applying for redress. Monday to Friday 8am – 5pm | 1800 737 377 www.nationalredress.gov.au/ |
| Sexual Assault Support Service (SASS) | SASS provides a free support service for people engaging with the National Redress Scheme. Face-to-face service available in Hobart, with regular outreach services to the north and north west. Monday to Friday, 9am - 5pm | Call 03 6231 0044 |
| Relationships Australia Tasmania | Relationships Australia Tasmania provides a free support service for people engaging with the National Redress Scheme. Monday to Friday, 9am - 5pm | 1300 364 277 |
| Blue Knot Foundation | The Blue Knot Foundation provides trauma informed telephone and video conferencing support to people engaging with the National Redress Scheme, with a particular focus on supporting people living in rural and remote areas. Support includes providing information, short-term counselling, referral, application support and case management. Monday to Friday, 9am - 5pm | 1300 657 380 |
| Name | Service | Contact |
|---|---|---|
| Kids Helpline NATIONAL | National free, private and confidential phone and online counselling service for children and young people aged 5 years to 25 years. Available 24 hours | Call 1800 551 800 |
| Strong Families, Safe Kids Advice and Referral Line STATEWIDE | The Strong Families, Safe Kids Advice and Referral Line is the first point of contact for child wellbeing and safety. It provides information, advice and assistance. The Advice and Referral Line is available for everyone with a concern about the safety and wellbeing of a child, Mandatory Reporters, concerned relatives, friends or neighbours. Parents and children can also call to ask for help for themselves. Monday to Friday, 8:30am – 5pm | Call 1800 000 123 www.strongfamiliessafekids.tas.gov.au/ |
| Family Violence Counselling and Support Service STATEWIDE | Statewide counselling and support service for children, young people and adults affected by family violence. Monday to Friday, 9am - midnight Weekends and public holidays: 4pm - midnight | Call 1800 608 122 |
| Australian Childhood Foundation STATEWIDE | The Australian Childhood Foundation provides counselling to children and young people aged 17 years or younger who have been affected by family violence. Monday to Friday, 9am – 5pm | Call 1300 381 581 www.childhood.org.au |
| Name | Service | Contact |
|---|---|---|
| Men's Referral Service STATEWIDE | Counselling service available to men and families that provides telephone counselling, online chat, information and referrals to local services. Available 24 hours | Call 1300 766 491 |
| Engender Equality STATEWIDE | Counselling and support service for people affected by family violence, including women who choose to use violence. Monday to Friday, 9am - 5pm | Call 03 6278 9090 |
| Defendant Health Liaison Service STATEWIDE | Service for people who have been involved in a family violence incident and have been issued with a Police Family Violence Order (PFVO) or a Family Violence Order (FVO). They can provide information and advice about what a PFVO/FVO means, how to prevent breaches and provide referrals to appropriate services. Monday to Friday, 9am - 5pm | Call 0419 009 628 (SOUTH) Call 0437 589 627 (NORTH) Call 0400 066 169 (NORTH WEST) |
| Men Engaging New Strategies (MENS) Program STATEWIDE | The MENS program is delivered by Relationships Australia Tasmania for men who have hurt or abused their partners or ex-partners and are ready to take responsibility for their behaviour. Monday to Friday, 9am - 5pm | Call 1300 364 277 www.tas.relationships.org.au/services/men-engaging-new-strategies-mens-program |
| MensLine Australia NATIONAL | Telephone and online counselling service for men with emotional health and relationship concerns. Available 24 hours | 1300 789 978 mensline.org.au |
Statewide Services
| Name | Service | Contact |
|---|---|---|
| Legal Aid Tasmania | Legal services Monday to Friday, 9am - 5pm | Call 1300 366 611 |
| Tasmanian Aboriginal Community Legal Service | Legal services for Aboriginal and Torres Strait Islander people Monday to Friday, 9am - 5pm | Call 1800 064 865 |
| Women's Legal Service Tasmania | Legal telephone advice line service for women across Tasmania. Monday to Friday, 10am - 4pm Women's Legal Service Tasmania also has Specialist Family Violence Units in Burnie and Launceston that can provide legal information, advice and support on any legal matter to clients who are experiencing, or who have experienced, family violence. Monday to Friday, 10am - 4pm | Call 1800 682 468 (Legal Advice Line) Burnie Office Call 03 6419 7050 Launceston Office Call 03 6349 1943 womenslegaltas.org.au |
| Court Support and Liaison Service | Free support service for adult and child victim-survivors of family violence. Court Support Officers are available in Hobart, Launceston, Burnie and other regional ares on request to provide support, including referrals to counselling and other services and provide guidance through the justice system during and after court appearances. A dedicated Aboriginal Court Support Officer is available to provide support to Aboriginal clients. Monday to Friday, 9am - 5pm | Call 1300 633 773 www.justice.tas.gov.au/victims/court_support |
| Family Violence Law Help | National website providing information about domestic and family violence and the law in Australia. | familyviolencelaw.gov.au |
Regional Services
| Name | Service | Contact |
|---|---|---|
| Hobart Community Legal Service SOUTH | Provides free legal information, advice and referrals on most legal matters, including family violence, to people in southern Tasmania, from Bicheno to Southport. Call to talk through your legal issue or make an appointment to meet with a lawyer. Hobart Office (Head Office) Monday to Thursday, 9am - 5pm Friday, 9am - 1pm Bridgewater Office Tuesday to Friday, 9:30am - 12:30pm Sorell Outreach Friday, 9:30am - 1pm - by appointment only Huonville Outreach Third Friday of the month - by appointment only | Call 03 6223 2500 (Head Office) Call 03 6223 2500 (Hobart)
Call 03 6265 1911 (Sorell) |
| Launceston Community Legal Service NORTH | Provides free legal information, advice and referrals for the Launceston community. | Call 1800 066 019 www.lclc.net.au |
| North West Community Legal Service NORTH WEST | Provides free legal advice and referral for residents on the north west and west coast. Office in Devonport, with outreach services provided to Burnie, Smithton and the West Coast. | Call 03 6424 8720 www.nwclc.org.au |
Useful websites
| Family Violence Law Help | Learn about domestic and family violence and the law in Australia |
| Girls Gotta Know | Legal information for young women girlsgottaknow.com.au |
| Guys Gotta Know | Legal information for young men guysgottaknow.com.au |
| National Domestic Violence Order Scheme | Information about the National Domestic Violence Order Scheme (NDVOS), which makes all domestic or family violence orders issue in an Australian state or territory from 25 November 2017 automatically recognised and enforceable across Australia. www.ag.gov.au/ndvos |
Housing Connect is a one-stop shop for ALL your housing and support needs.
One assessment for everything from emergency accommodation to a long-term home.
- Housing Connect can help you with:
applying for social housing and other housing assistance
support and advice with your private rental, including bond and rent arrears
finding a bed for the night
support and advice on how to stay in your home
seeking assistance following family violence
information and advice on your housing options
Call 1800 800 588
Available 24 hours
www.homestasmania.com.au/housing-and-homelessness/housing-connect
Housing Connect Front Door Offices
Available Monday to Friday, 9am - 5pm
Call 1800 800 588 (Available 24 hours)
| Name | Address |
|---|---|
| Housing Connect Hobart (Colony 47) | Level 3, 181 Collins Street, HOBART |
| Housing Connect Rosny (Colony 47) | 3 & 4, 13 Bayfield Street, ROSNY |
| Housing Connect Launceston (Anglicare) | 122 Elizabeth Street, LAUNCESTON |
| Housing Connect Devonport (Anglicare) | 31 King Street, DEVONPORT |
| Housing Connect Burnie (Anglicare) | 51 Wilmot Street, BURNIE |
| Housing Connect Smithton | Wyndarra Centre, 43 Smith Street, SMITHTON |
| Housing Connect Zeehan (Anglicare) | 102 Main Street, ZEEHAN |
Statewide
| Name | Service | Contact |
|---|---|---|
| Housing Connect | Housing Connect is a one-stop shop for ALL your housing and support needs. One assessment for everything from emergency accommodation to a long-term home. | Call 1800 800 588 Homes Tasmania - Housing Connect |
| RSPCA Tasmania's Safe Beds Program | The Safe Beds Program provides a coordinated network of safe bed providers and funded safe bed places for pets of Tasmanians in at-risk situations, including family violence, mental health issues and homelessness. | Call 1300 139 947 |
Young people (13 - 20 years)
| Name | Service | Contact |
|---|---|---|
| Annie Kenney (SOUTH) | For young women aged 13 - 20 years | Call 03 6452 2722 AK Young Women’s Emergency Accommodation | CatholicCare Tasmania |
| Mara House (SOUTH) | For young women aged 13 - 20 years | Call 03 6231 2782 |
| Pathways Launch (SOUTH) | For young men aged 13 - 20 years | Call 03 6224 3090 |
| Youthcare (SOUTH) | Shelter accommodation for young men 13-20 | Call 03 6273 9215 |
| Youth Futures (NORTH) | For young men aged 13 - 20 years | Call 03 6331 6622 |
| Karinya Young Women’s Service (NORTH) | For young women aged 13 - 20 years | Call 03 6331 0774 Call 1800 800 588 (After hours) |
| Youth Family Community Connections Burnie and Devonport (NORTH WEST) | For young men and young women aged 13 - 20 years | Call 03 6423 6635 www.yfcc.com.au/what-we-do/accommodation-services/ |
Women (single or with children)
| Name | Service | Contact |
|---|---|---|
| Hobart Women's Shelter (SOUTH) | Emergency accommodation and support to women and children who are affected by family violence and those who are homeless. | Call 03 6273 8455 |
| Jireh House (SOUTH) | Supportive crisis accommodation service for women and children. | Call 03 6232 3850 www.jirehhouse.org.au |
| McCombe House (SOUTH) | Supported emergency accommodation for single women and women with children escaping family violence and homelessness. | Call 1800 005 576 www.salvationarmy.org.au |
| Launceston Women's Shelter (NORTH) | Short term crisis accommodation for women and their children experiencing homelessness. | Call 03 6344 5322 |
| Warrawee Women's Shelter (NORTH WEST) | Crisis accommodation and support for women and children escaping family violence, sexual assault and homelessness. | Call 03 6425 1382 www.warraweewomensshelter.com.au |
| Oakleigh Accommodation Services (NORTH WEST) | Emergency and transitional accommodation for men, women and children. | Call 03 6430 4121 www.salvationarmy.org.au/locations/tasmania/social-support-services/housing-and-homeless-services/ |
Men (single)
| Name | Service | Location | Contact |
|---|---|---|---|
| Bethlehem House (SOUTH) | Crisis accommodation and support services for homeless men and men at risk of homelessness. | South | Call (03) 6234 4594 |
| Launceston City Mission (NORTH) | Crisis and long-term accommodation for men | North | Call 03 6335 3000 www.citymission.org.au/find-a-service/crisis-accommodation |
| Oakleigh Accommodation Services (NORTH WEST) | Emergency and transitional accommodation for men, women and children. | North West | Call 03 6430 4121 www.salvationarmy.org.au/locations/tasmania/social-support-services/housing-and-homeless-services/ |
Men (with children)
| Name | Service | Contact |
|---|---|---|
| DIY Dads (SOUTH) | Single men with kids | Call 03 6215 4200 hobartcitymission.org.au/diy-dads |
| Launceston City Mission (NORTH) | Crisis and long-term accommodation | Call 03 6335 3000 www.citymission.org.au/find-a-service/crisis-accommodation |
| Name | Service | Contact |
|---|---|---|
| Financial Counselling | Anglicare provides a free independent and confidential financial counselling service to help you organise your budget, suggest ways to manage debt and refer you to other helpful services. | Call 1800 007 007 www.anglicare-tas.org.au/financial-counselling |
| Services Australia / Centrelink | Services Australia can support people affected by family violence by providing information, resources and referrals. It will help you access payments, such as income support payments of a Crisis payment. It can also help you collect child support. Centrelink offers financial support services such as crisis payments, family assistance, housing assistance, child support, parenting payment, social benefit and education assistance. Available 24 hours | Call 136 240 www.servicesaustralia.gov.au/individuals/subjects/family-and-domestic-violence |
| Services Australia Financial Information Service | A free service that can inform and educate you about financial matters and help you make informed decisions about your finances. Monday to Friday, 8am - 5pm | Call 132 300 www.servicesaustralia.gov.au/individuals/services/financial-information-service |
| No Interest Loan Scheme (NILS) Network of Tasmania | NILS is available to help those impacted by family violence by providing loans of up to $2,000 to buy new items and services including household essentials, education essentials, medical and dental expenses and removal costs and security upgrades. | Call 1300 301 650 nilstasmania.org.au |
| National Debt Hotline | The National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. Professional financial counsellors offer a free, independent and confidential service. If your matter is more complex, they can refer you to your closest face-to-face financial counselling service. Monday to Friday, 9:30am - 4:30pm | Call 1800 007 007 ndh.org.au |
| MoneySmart | MoneySmart helps people take control of their money and built a better life with free tools, tips and guidance | moneysmart.gov.au |
Other support
If you are experiencing economic abuse or financial hardship, contact your bank or financial institution.
Many banks and credit unions offer assistance as part of their customer service.
| Name | Service | Contact |
|---|---|---|
| Commonwealth Bank of Australia (CBA) | CBA offers support to customers affected by family violence. Customers can access Community Wellbeing Specialists who will assess your needs and help you safely manage your finances. Support is also available for financial hardship. Monday to Friday, 8am - 9pm Saturday, 9am - 2pm | Call 132 221 Call 1300 720 814 |
| National Australia Bank (NAB) | NAB can assist customers experiencing family violence by helping with your banking. NAB Assist is also available for customers experiencing financial difficulty, including financial abuse. If you're experiencing domestic and family violence and need additional assistance, including financial hardship assistance or you want to know more about how NAB may be able to help you, call NAB Customer Support. Monday to Friday, 8am - 5pm | Call 1300 308 175 www.nab.com.au/about-us/social-impact/customers/domestic-and-family-violence/experiencing-domestic-violence |
| Westpac | Speak with a staff member in branch or call the Priority Assist team to help you manage your finances if you are experiencing family violence and/or financial abuse. | Call 1800 063 509 www.westpac.com.au/about-westpac/sustainability/our-positions-and-perspectives/difficult-circumstances/experiencing-family-violence www.westpac.com.au/about-westpac/sustainability/our-positions-and-perspectives/difficult-circumstances/financial-abuse |