Where to Access Help, Support and Information

IN AN EMERGENCY, ALWAYS CALL TRIPLE ZERO (000)


Service categories

NameServiceContact
Triple ZeroIn an emergency, where someone is in immediate danger, always call Triple Zero (000).Call 000
Safe At Home Family Violence Response and Referral LineInformation and referral service that connects callers to the appropriate family violence service, including counselling. After-hours calls are directed to Tasmania Police.

Call 1800 633 937

www.safeathome.tas.gov.au

Statewide Sexual Assault Crisis Support Line

Statewide crisis support service for recent sexual assaults.

Call 1800 697 732

1800RESPECT

National sexual assault, domestic, family violence counselling service.Call 1800 737 732

www.1800respect.org.au
Men's Referral ServiceCounselling service available to men and families that provide telephone counselling, online chat, information and referrals to local services.Call 1300 766 491

www.ntv.org.au
MensLine AustraliaTelephone and online counselling service for men with emotional health and relationship concerns.

Available 24 hours
1300 789 978

mensline.org.au
LifelineNational crisis support and suicide prevention service.Call 13 11 14

www.lifeline.org.au
beyondblueNational organisation supporting good mental health and improving the lives of individuals, families and communities affected by anxiety, depression and suicide.Call 1300 224 636

www.beyondblue.org.au
Suicide Call Back ServiceNational 24 hour service that provides free telephone, video and online counselling for anyone aged 15 years and older affected by suicide.Call 1300 659 467

www.suicidecallbackservice.org.au
Kids HelplineNational phone and online counselling service for young people aged 5 to 25 years.Call 1800 551 800

kidshelpline.com.au
Translating and Interpreting ServiceThe Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.Call 13 14 50

www.tisnational.gov.au
National Relay ServiceThe National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.Call 1800 555 660
(Help Desk - available 8am - 6pm) 

www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service
 Voice relay number1300 555 727
 TTY number133 677
 SMS relay0423 677 767

Statewide services

NameServiceContact
Safe At Home Family Violence Response and Referral Line

Information and referral service that connects callers to the appropriate family violence service, including a counselling.

Available 24 hours
After-hours calls are directed to Tasmania Police.

Call 1800 633 937

www.safeathome.tas.gov.au
Family Violence Counselling and Support Service

Statewide counselling and support service for children, young people and adults affected by family violence.

Monday to Friday, 9am - midnight
Weekends and public holidays: 4pm - midnight

Call 1800 608 122

Engender Equality

Statewide counselling and support service for people affected by family violence

Monday to Friday, 9am - 5pm
Out of hours by appointment

Call 03 62789090

www.engenderequality.org.au
Safe ChoicesStatewide service for children, young people and adults affected by family violence. Safe Choices provides information and practical support

Monday to Friday, 9am - 5pm

Call 1800 806 189

www.safechoicestas.org.au

Australian Childhood FoundationStatewide counselling and support service for children and young people aged 17 years or younger

Monday to Friday, 9am - 5pm
Call 1300 381 581

www.childhood.org.au
1800RESPECTNational sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat.

Available 24 hours

Call 1800 737 732

www.1800respect.org.au

Regional services

NameServiceContact
Huon Domestic Violence Service
(SOUTH)
Counselling and support service for children, young people and adults affected by family violence in the Huon Valley.

Monday to Friday, 9am - 4.30pm
Call 03 6264 2222

www.huondomesticviolence.com.au
Yemaya Women's Support Service
(NORTH)

Counselling and support service for women aged 16 years and over.

Monday to Friday, 9am - 5pm

Call 03 6334 0305

Anglicare - Relationship Abuse of an Intimate Nature (RAIN)
(NORTH WEST)
Counselling and support service for people impacted by family violence.

Monday to Friday, 9am - 5pm

Call 1800 243 232

National services

NameServiceContact
1800RESPECT

National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat.

Available 24 hours

Call 1800 737 732

www.1800respect.org.au

 Download the free DAISY App from the App Store or Google Play for information or to connect to local services 
 Download the free SUNNY App from the App Store or Google Play designed by and for women with disability
NameServiceContact
Statewide Sexual Assault Crisis Service (1800MYSUPPORT)

Crisis support service for recent sexual assaults.

Available 24 hours

Call 1800 697 877

Sexual Assault Support Service
(SOUTH)

Counselling and support service for people of all ages who have been affected by any form of sexual violence.

Monday to Friday, 9am - 5pm

1800MYSUPPORT available 24 hours

Call 03 6231 0044

1800 697 877
(24 hours)

www.sass.org.au

Laurel House
(NORTH)

Sexual assault service assisting victim-survivors, their families and support people.

Monday to Friday, 9am - 5pm

1800MYSUPPORT available 24 hours

Call 03 6334 2740

1800 697 877
(24 hours)

www.laurelhouse.org.au

Laurel House
(NORTH WEST)

Sexual assault service assisting victim-survivors, their families and support people.

Monday to Friday, 9am - 5pm

1800MYSUPPORT available 24 hours

Call 03 6431 9711

1800 697 877
(24 hours)

www.laurelhouse.org.au

1800RESPECT
(NATIONAL)

National sexual assault, domestic, family violence counselling service. Counselling and support available by telephone or online chat.

Available 24 hours

Call 1800 737 732

www.1800respect.org.au

National Redress Scheme

NameServiceContact
National Redress Scheme for people who have experienced institutional child sexual abuse

Free and confidential Redress Support Services to support victim-survivors before, during and after applying for redress.

Monday to Friday 8am – 5pm

1800 737 377

www.nationalredress.gov.au/
Sexual Assault Support Service (SASS)

SASS provides a free support service for people engaging with the National Redress Scheme.

Face-to-face service available in Hobart, with regular outreach services to the north and north west.

Monday to Friday, 9am - 5pm

Call 03 6231 0044
Relationships Australia Tasmania

Relationships Australia Tasmania provides a free support service for people engaging with the National Redress Scheme.
Face-to-face services available in New Town, Launceston and Devonport, as well as outreach services and telephone support.

Monday to Friday, 9am - 5pm

1300 364 277
Blue Knot Foundation

The Blue Knot Foundation provides trauma informed telephone and video conferencing support to people engaging with the National Redress Scheme, with a particular focus on supporting people living in rural and remote areas. Support includes providing information, short-term counselling, referral, application support and case management.

Monday to Friday, 9am - 5pm

1300 657 380
NameServiceContact
Kids Helpline
NATIONAL

National free, private and confidential phone and online counselling service for children and young people aged 5 years to 25 years.

Available 24 hours

Call 1800 551 800

WebChat 
kidshelpline.com.au/get-help/webchat-counselling/

kidshelpline.com.au

Strong Families, Safe Kids Advice and Referral Line
STATEWIDE
The Strong Families, Safe Kids Advice and Referral Line is the first point of contact for child wellbeing and safety. It provides information, advice and assistance. The Advice and Referral Line is available for everyone with a concern about the safety and wellbeing of a child, Mandatory Reporters, concerned relatives, friends or neighbours. Parents and children can also call to ask for help for themselves.

Monday to Friday, 8:30am – 5pm
Call 1800 000 123

www.strongfamiliessafekids.tas.gov.au/
Family Violence Counselling and Support Service
STATEWIDE

Statewide counselling and support service for children, young people and adults affected by family violence.

Monday to Friday, 9am - midnight

Weekends and public holidays: 4pm - midnight

Call 1800 608 122
Australian Childhood Foundation
STATEWIDE
The Australian Childhood Foundation provides counselling to children and young people aged 17 years or younger who have been affected by family violence.

Monday to Friday, 9am – 5pm
Call 1300 381 581

www.childhood.org.au
NameServiceContact
Men's Referral Service
STATEWIDE

Counselling service available to men and families that provides telephone counselling, online chat, information and referrals to local services.

Available 24 hours

Call 1300 766 491

www.ntv.org.au

Engender Equality
STATEWIDE

Counselling and support service for people affected by family violence, including women who choose to use violence.

Monday to Friday, 9am - 5pm
Out of hours by appointment

Call 03 6278 9090

www.engenderequality.org.au

Defendant Health Liaison Service
STATEWIDE
Service for people who have been involved in a family violence incident and have been issued with a Police Family Violence Order (PFVO) or a Family Violence Order (FVO). They can provide information and advice about what a PFVO/FVO means, how to prevent breaches and provide referrals to appropriate services.

Monday to Friday, 9am - 5pm
Call 0419 009 628 (SOUTH)

Call 0437 589 627 (NORTH)

Call 0400 066 169 (NORTH WEST)
Men Engaging New Strategies (MENS) Program
STATEWIDE
The MENS program is delivered by Relationships Australia Tasmania for men who have hurt or abused their partners or ex-partners and are ready to take responsibility for their behaviour.

Monday to Friday, 9am - 5pm
Call 1300 364 277

www.tas.relationships.org.au/services/men-engaging-new-strategies-mens-program
MensLine Australia
NATIONAL
Telephone and online counselling service for men with emotional health and relationship concerns.

Available 24 hours
1300 789 978

mensline.org.au

Housing Connect is a one-stop shop for ALL your housing and support needs.

One assessment for everything from emergency accommodation to a long-term home.

  • Housing Connect can help you with:
    applying for social housing and other housing assistance
    support and advice with your private rental, including bond and rent arrears
    finding a bed for the night
    support and advice on how to stay in your home
    seeking assistance following family violence
    information and advice on your housing options

Call 1800 800 588

Available 24 hours

www.communities.tas.gov.au/housing/housing-connect

Housing Connect Front Door Offices

Available Monday to Friday, 9am - 5pm

Call 1800 800 588 (Available 24 hours)

NameAddress
Housing Connect Hobart 
(Colony 47)
Level 3, 181 Collins Street, HOBART
Housing Connect Rosny
(Colony 47)
3 & 4, 13 Bayfield Street, ROSNY
Housing Connect Launceston
(Anglicare)
18 Elizabeth Street, LAUNCESTON
Housing Connect Devonport
(Anglicare)
31 King Street, DEVONPORT
Housing Connect Burnie
(Anglicare)
6 Strahan Street, BURNIE
Housing Connect Smithton
(Anglicare)
Wyndarra Centre, 43 Smith Street, SMITHTON
Housing Connect Zeehan
(Anglicare)
102 Main Street, ZEEHAN

Statewide

NameServiceContact
Housing ConnectHousing Connect is a one-stop shop for ALL your housing and support needs. One assessment for everything from emergency accommodation to a long-term home.Call 1800 800 588

www.communities.tas.gov.au/housing/housing-connect

Young people (13 - 20 years)

NameServiceContact
Annie Kenney
(SOUTH)
For young women aged 13 - 20 yearsCall 03 6452 2722

www.catholiccaretas.org.au/ak-youngowmen-semergency-accomodation
Mara House
(SOUTH)
For young women aged 13 - 20 years

Call 03 6231 27820418 315 027

www.conolny47/com.au/housing-homelessness/mara-house/

Pathways Launch
(SOUTH)
For young men aged 13 - 20 yearsCall 03 6224 3090

www.pathwaystas.org.au/index.php/launch-youth
Youthcare
(SOUTH)
Young men 13-20Call 1800 243 232

www.anglicare-tas.org.au/service/youthcare
Youth Futures
(NORTH)
For young men aged 13 - 20 yearsCall 03 6331 6622

www.youthfutures.org.au/accomodation
Karinya Young Women’s Service
(NORTH)
For young women aged 13 - 20 years

Call 03 6331 0774
(Monday to Friday, 9am - 5pm)

Call 1800 800 588 (After hours)


www.kyws.org.au

Youth Family Community Connections Burnie and Devonport
(NORTH WEST)
For young men and young women aged 13 - 20 yearsCall 03 6423 6635

www.yfcc.com.au

Women (single or with children)

NameServiceContact
Hobart Women's Shelter
(SOUTH)
Emergency accommodation and support to women and children who are affected by family violence and those who are homeless.

Call 03 6273 8455

www.hobartws.org.au

Jireh House
(SOUTH)
Supportive crisis accommodation service for women and children.Call 03 6232 3850

www.jirehhouse.org.au
McCombe House
(SOUTH)
Supported emergency accommodation for single women and women with children escaping family violence and homelessness.Call 1800 005 576

www.salvationarmy.org.au
Launceston Women's Shelter
(NORTH)
Short term crisis accommodation for women and their children experiencing homelessness.Call 03 6344 5322

www.lws.org.au
Warrawee Women's Shelter
(NORTH WEST)
Crisis accommodation and support for women and children escaping family violence, sexual assault and homelessness.Call 03 6425 1382

www.warraweewomensshelter.com.au
Oakleigh Accommodation Services
(NORTH WEST)
Emergency and transitional accommodation for men, women and children.Call 03 6430 4121

www.salvationarmy.org.au/en/Find-Us/Tasmania/Services1/ Housing--Homeless/

Men (single)

NameServiceLocationContact
Bethlehem House
(SOUTH)
Crisis accommodation and support services for homeless men and men at risk of homelessness.South

Call (03) 6234 4594

www.bethlehemhouse.org.au

Launceston City Mission
(NORTH)
Crisis and long-term accommodation for menNorthCall 03 6335 3000

www.citymission.org.au/find-a-service/crisis-accommodation
Oakleigh Accommodation Services
(NORTH WEST)
Emergency and transitional accommodation for men, women and children.North WestCall 03 6430 4121

www.salvationarmy.org.au/en/Find-Us/Tasmania/Services1/ Housing--Homeless/

Men (with children)

NameServiceContact
DIY Dads
(SOUTH)
Single men with kidsCall 03 6215 4200 

hobartcitymission.org.au/diy-dads
Launceston City Mission
(NORTH)
Crisis and long-term accommodationCall 03 6335 3000

www.citymission.org.au/find-a-service/crisis-accommodation
NameServiceContact
Financial CounsellingAnglicare provides a free independent and confidential financial counselling service to help you organise your budget, suggest ways to manage debt and refer you to other helpful services.Call 1800 007 007

www.anglicare-tas.org.au/financial-counselling
Services Australia / Centrelink

Services Australia can support people affected by family violence by providing information, resources and referrals. It will help you access payments, such as income support payments of a Crisis payment. It can also help you collect child support.

Centrelink offers financial support services such as crisis payments, family assistance, housing assistance, child support, parenting payment, social benefit and education assistance.

Available 24 hours

Call 136 240

www.servicesaustralia.gov.au/individuals/subjects/family-and-domestic-violence

Services Australia Financial Information ServiceA free service that can inform and educate you about financial matters and help you make informed decisions about your finances.

Monday to Friday, 8am - 5pm

Call 132 300

www.servicesaustralia.gov.au/individuals/services/financial-information-service

No Interest Loan Scheme (NILS) Network of TasmaniaNILS is available to help those impacted by family violence by providing loans of up to $2,000 to buy new items and services including household essentials, education essentials, medical and dental expenses and removal costs and security upgrades.Call 1300 301 650

nilstasmania.org.au
National Debt HotlineThe National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. Professional financial counsellors offer a free, independent and confidential service. If your matter is more complex, they can refer you to your closest face-to-face financial counselling service.

Monday to Friday, 9:30am - 4:30pm
Call 1800 007 007

ndh.org.au
MoneySmartMoneySmart helps people take control of their money and built a better life with free tools, tips and guidancemoneysmart.gov.au

Other support

If you are experiencing economic abuse or financial hardship, contact your bank or financial institution.

Many banks and credit unions offer assistance as part of their customer service.

NameServiceContact
Commonwealth Bank of Australia (CBA)

CBA offers support to customers affected by family violence. Customers can access Community Wellbeing Specialists who will assess your needs and help you safely manage your finances.
Customers can submit an online confidential call request to access support. The team will arrange to call you at a safe time to help you secure your financial wellbeing.

Support is also available for financial hardship.

Monday to Friday, 8am - 9pm

Saturday, 9am - 2pm

Call 132 221
www.commbank.com.au/support/dv-assistance.html?ei=DVAssistance

Call 1300 720 814
(Financial hardship)

National Australia Bank (NAB)NAB can assist customers experiencing family violence by helping with your banking. NAB Assist is also available for customers experiencing financial difficulty, including financial abuse.

If you're experiencing domestic and family violence and need additional assistance, including financial hardship assistance or you want to know more about how NAB may be able to help you, call NAB Customer Support.

Monday to Friday, 8am - 5pm
Call 1300 308 175

www.nab.com.au/about-us/social-impact/customers/domestic-and-family-violence/experiencing-domestic-violence
Westpac

Speak with a staff member in branch or call the Priority Assist team to help you manage your finances if you are experiencing family violence and/or financial abuse.

Call 1800 063 509

www.westpac.com.au/about-westpac/sustainability/our-positions-and-perspectives/difficult-circumstances/experiencing-family-violence

www.westpac.com.au/about-westpac/sustainability/our-positions-and-perspectives/difficult-circumstances/financial-abuse